Privacy Policy

This Privacy Policy explains how Stories with Venky (storieswithvenky.com) collects, uses, and protects your personal information when you visit our website or make a purchase from our shop. By using this site, you agree to the practices described in this policy.

Information We Collect

When you visit the site:

  • Browser type and version
  • Pages visited and time spent on the site
  • IP address and approximate location
  • Referring website or search term
  • Device type (desktop, mobile, tablet)

When you place an order:

  • Full name and billing address
  • Shipping address (if different from billing)
  • Email address and phone number
  • Payment information (processed securely by PhonePe – we never store card details)
  • Order history and purchase details

When you create an account:

  • Username and email address
  • Password (stored in encrypted form)
  • Order history linked to your account

How We Use Your Information

  • To process and fulfil your orders
  • To send order confirmation and shipping notifications
  • To respond to your queries and provide customer support
  • To improve our website and user experience
  • To send newsletters if you have subscribed (you can unsubscribe at any time)
  • To comply with legal obligations

Cookies

This website uses cookies – small text files stored on your device – to improve your browsing experience and to serve relevant advertisements.

Types of cookies we use:

  • Essential cookies — required for the website and shop to function correctly
  • Analytics cookies — help us understand how visitors use our site (Google Analytics)
  • Advertising cookies — used by Google AdSense to show relevant ads based on your browsing history
  • WooCommerce cookies — maintain your shopping cart and session

Google AdSense & Third-Party Advertising

We use Google AdSense to display advertisements on this website. Google, as a third-party vendor, uses cookies to serve ads based on your prior visits to this website and other websites on the internet.

Google’s use of advertising cookies enables it and its partners to serve ads to you based on your visit to our site and other sites on the internet. You may opt out of personalised advertising by visiting Google’s Ad Settings at:

https://www.google.com/settings/ads

You can also opt out of a third-party vendor’s use of cookies for personalised advertising by visiting www.aboutads.info.

For more information about how Google uses data when you use our site, visit: https://policies.google.com/technologies/partner-sites

WooCommerce & Payment Processing

Our shop is powered by WooCommerce. When you make a purchase, your order data is stored securely on our WordPress server. Payment processing is handled by PhonePe Payment Gateway. We do not store your card or UPI details – all payment information is processed directly by PhonePe in their secure environment.

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With courier and logistics partners to fulfil your order (name, address, phone number)
  • With PhonePe for payment processing
  • With Google for analytics and advertising purposes
  • When required by law or to protect our legal rights

Data Retention

We retain your order data for a minimum of 3 years for accounting and legal purposes. Account data is retained as long as your account is active. You may request deletion of your personal data at any time by contacting us.

Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your personal data
  • Opt out of marketing communications at any time
  • Lodge a complaint with a data protection authority

Consent Management

For visitors from the European Economic Area (EEA), United Kingdom, Switzerland, and US states with privacy laws, we display a consent banner on your first visit managed through Google’s consent management platform. To update your cookie preferences, please contact us at storieswithvenky@gmail.com.

Contact

For any privacy-related questions or requests, contact us at:
Email: storieswithvenky@gmail.com
Website: storieswithvenky.com/contact